30 Day Return Policy
If you are not satisfied with your purchase, the product can be returned in original packaging within 30 days from the sale date. Please note that no refund will be accepted after 30 days.Refund will be issued according to the payment method used during time of purchase. This process might take one to two weeks from the day the package has been recieved. Only items purchased directly from www.JustOla.com will be eligible for a return/ exchange request.
If the product is in good condition, it can be exchanged with a different color or product for a 20% restocking fee and shipping expenses.
Customers are responsible for all return shipping costs, except fordefective items. Defective products will be resolved according to the company’s discretion policy.
Return merchandise authorization
For returning a product, request a return merchandise authorization by contacting us at firstname.lastname@example.org. An email will be sent to you detailing the return process, within 24 hours. Ship the packageonly after receiving an email from us with a shipping address and your order number.We are not responsible for products that are lost or damaged in transit while returning it. Ensure proper address and packaging is used for return shipping.
Once the product is received to our warehouse in good condition, the refundprocess will be started in 24 – 48 hours.